Lead with Purpose. Drive Quality. Shape Better Outcomes.
Looking for a career with meaning, not just a job? Join a values-driven organisation where your leadership helps strengthen communities.
At Centacare FNQ, we believe quality and compliance are the foundation of life-changing community services. We’re looking for a passionate and experienced Quality and Compliance Officer to help us deliver better outcomes, maintain high standards, and support a culture of continuous improvement.
In this senior role, you’ll work closely with our Executive team, service managers, and external partners to ensure our policies, frameworks, and systems not only meet compliance standards—but set the benchmark for excellence.
Why Join Centacare FNQ & CELC?
We believe our people are our greatest asset — and we back that belief with industry-leading employee benefits:
Five Weeks of Annual Leave
Paid Parental Leave
Flexible Working Arrangements (where possible)
Ability to Purchase up to an Additional Two Weeks Leave
One additional paid days Compassionate Leave on each occasion of Compassionate Leave
One Paid Gift Day for the next workday following the Boxing Day Public Holiday, where the workday following the Boxing Day Public Holiday is the Employees Usual Day of Work
Salary Sacrificing Options
Genuine face-to-face contact with management
Ongoing Professional Development
Job Description
As our Quality and Compliance Officer, you will be responsible for overseeing the organisation’s quality framework, contract management, and legislative compliance. Working closely with executive leadership, service managers, and external stakeholders, you will ensure our policies, systems, and services are aligned with regulatory standards and best practice.
Key Focus Areas:
Quality assurance and continuous improvement
Internal and external auditing
Legislative and contractual compliance
Policy development and implementation
Contract oversight and performance monitoring
Staff coaching and training in compliance best practice
This position plays a vital role in safeguarding the integrity, efficiency, and impact of our service delivery.
Desired Skills and Experience
What You’ll Bring
You’re a natural problem-solver, highly organised, and passionate about doing things the right way. You know how to lead with both structure and empathy, and you’re not afraid to challenge the status quo to make things better.
Key Skills & Experience:
✔ Proven success in developing and maintaining Quality Management Systems (QMS)
✔ Strong understanding of sector-specific compliance, legislation, and regulations
✔ Experience in coordinating audits and driving continuous improvement initiatives
✔ Contract management knowledge, with a focus on outcomes and accountability
✔ Excellent communication, training, and documentation skills
✔ Ability to work both independently and as part of a collaborative team
Mandatory Requirements
A current Driver’s Licence
A Positive Notice Blue Card & Yellow Card (or the ability to obtain)
Satisfactory National Police Certificate
Please note: We reserve the right to appoint a suitable candidate prior to the closing date.
